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Scheduling Information on Custom Graphics :
The following is our procedure for handing and processing
your custom artwork order:
An email confirmation will be sent once we receive your
artwork (Reminder, please do not send artwork unless you have
entered a formal order via phone or fax). A PDF proof will be emailed to
you in approximately 1 - 3 business days if your submitted artwork is
usable. If it is not usable (bad file, bad quality or we cannot open
your file etc....) you will be contacted and asked to send new artwork.
A physical proof can be sent upon request for a nominal charge plus
applicable shipping fees. Once written approval of the artwork is given,
the order will be scheduled into production. Production time on small
orders (Under 50 displays, header print only, in stock items) is
approximately 7 to 10 business days. Larger orders (Over 50 displays,
front lip/base or side printing, special order displays) is
approximately 14 business days or more once scheduled. Shipping time is
not included in the production time frame as noted above. All orders are
shipped UPS Ground or Freight Carrier and may be expedited upon request
by the customer via email.
NOTE: If you have a critical time frame, you MUST have this noted in
writing on our sales order. NO verbal reference or email alone will
guarantee any critical time schedule. ANY critical time schedules must
be confirmed IN WRITING on our SALES ORDER. Customer is responsible to
confirm this. If you receive our sales order and no critical time frame
is noted, we are not responsible even if you discussed this verbally.
Please be absolutely sure to review our sales order confirmation. We do
offer special scheduling, even 24 hour service on some displays at an
additional cost.
If your "Critical
Timeframe" is not written on the sales
order, we will not be responsible for meeting
any time period.
If you
need any assistance, please don't hesitate to call....(888) 989-1370 or
(909) 599-1370
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