General Information:
We must have a formal order before we can do any work (This includes a 50% deposit required on custom artwork orders).

Need help with your artwork?
We now offer design services. We can assist in proper placement of your artwork on our template or we can design your entire custom graphic display....all this at very low cost...click here for details.

Artwork Procedures:
1. Place formal order with The Recom Group via phone or fax.
2. Provide deposit (Generally 50% of order) by check or credit card.
3. Provide your formatted artwork. Please see below for instructions on submitting artwork.
    Note:
    You can submit your artwork on a compact disc or directly upload via our Recom Network ftp.
    Address for submitting a cd:
    The Recom Group
    Attn: Graphics Manager
    449 Borrego Court
    San Dimas, CA  91773
    Important: Please be sure to include a copy of your sales order number and your contact info.

    If you would like to upload your artwork directly to our Network site, please see directions below.

4. Our graphics department will contact you regarding your artwork and any required proof(s).
5. IMPORTANT:
    The following is our procedure for handing and processing your custom artwork order:
    An email confirmation will be sent once we receive your artwork (Reminder, please do not send artwork unless you have   entered a formal order via phone or fax). A PDF proof will be emailed to you in approximately 1 - 3 business days if your submitted artwork is usable. If it is not usable (bad file, bad quality or we cannot open your file etc....) you will be contacted and asked to send new artwork. A physical proof can be sent upon request for a nominal charge plus applicable shipping fees. Once written approval of the artwork is given, the order will be scheduled into production. Production time on small orders (Under 50 displays, header print only, in stock items) is approximately 7 to 10 business days. Larger orders (Over 50 displays, front lip/base or side printing, special order displays) is approximately 14 business days or more once scheduled. Shipping time is not included in the production time frame as noted above. All orders are shipped UPS Ground or Freight Carrier and may be expedited upon request by the customer via email.
NOTE: If you have a critical time frame, you MUST have this noted in writing on our sales order. NO verbal reference or email alone will guarantee any critical time schedule. ANY critical time schedules must be confirmed IN WRITING on our SALES ORDER. Customer is responsible to confirm this. If you receive our sales order and no critical time frame is noted, we are not responsible even if you discussed this verbally. Please be absolutely sure to review our sales order confirmation. We do offer special scheduling, even 24 hour service on some displays at an additional cost.

    If your "Critical Timeframe" is not written on the sales
    order, we will not be responsible for meeting any time period.
 

Please submit your actual artwork in the following format:

- EPS format (Illustrator), PSD format (Photoshop), TIFF format
            - 300dpi minimum
            - ¼” Bleed all around
            - Outlines created for the fonts

- Please no quark files

Using our Display Templates:
Our templates are created at full scale. There is no need for measurements on our templates. Simply create your artwork so that it fits our template. IMPORTANT: Make sure that your artwork is in a separate layer.

How to upload your artwork to our Recom Network:
It's easy.....simply go to www.RecomNetwork.com
Once you are there, you will see a link "Click here to upload your file(s)"
You MUST have a "User Name" and a "Password" to go into this link for uploading your artwork.
Please contact us to receive your "User Name" and "Password".
You should have an order already placed with us before uploading artwork, or at least contact our Creative Director "Eddie Godina" so that our graphics department can be aware of your specific artwork. Otherwise, you will risk your artwork not being identified or being deleted. You can contact Eddie toll free at (888) 989-1370 ext. 504. Calls outside the continental USA, please use (909) 599-1370 ext. 504.

Once you have a Username and Password....it's easy. Simply log-in and you will see a browser window that will allow you to upload your file. Our network can take very large files....even as large as 1 to 2gb. After your artwork is uploaded you will receive an email confirming your successful upload.

If you need any assistance, please don't hesitate to call....(888) 989-1370 or (909) 599-1370