We must have a formal order before we can do any work (This includes a
50% deposit required on custom artwork orders).
Need help with your artwork?
We now offer design services. We can assist in proper placement of
your artwork on our template or we can design your entire custom graphic
display....all this at very low cost...click
here for details.
1. Place formal order with The
Recom Group via phone or fax.
2. Provide deposit (Generally 50% of order) by check or credit card.
3. Provide your formatted artwork. Please see below for instructions on
You can submit your artwork on a compact disc or directly
upload via our Cloud Site:
Address for submitting a cd:
The Recom Group
Attn: Graphics Manager
449 Borrego Court
San Dimas, CA 91773
Important: Please be sure to include a copy of your sales
order number and your contact info.
If you would like to upload your artwork directly to our
site, please see directions below.
graphics department will contact you regarding your artwork and any
The following is our procedure for handing and processing your custom
When your artwork is successfully uploaded to our cloud site, you will
receive an automatic email confirmation that we received it. (Reminder,
please do not send artwork unless you have entered a formal order via
phone, fax or online). A PDF proof will be emailed to you in
approximately 5 business days if your submitted artwork is usable.
If it is not usable (bad file, bad quality or we cannot open your file
etc....) you will be contacted and asked to send new artwork. A physical
proof can be sent upon request for a nominal charge plus applicable
shipping fees. Once written approval of the artwork is given, the order
will be scheduled into production. Production time will be approximately
2 – 3 weeks for all orders. (RUSH options are available) Shipping time
is not included in the production time frame as noted above. All orders
are shipped Ground or Freight Carrier and may be expedited upon request
by the customer via email.
NOTE: If you have a critical time frame, you MUST have this noted in
writing on our sales order. NO verbal reference or email alone will
guarantee any critical time schedule. ANY critical time schedules must
be confirmed IN WRITING on our SALES ORDER. Customer is responsible to
confirm this. If you receive our sales order and no critical time frame
is noted, we are not responsible even if you discussed this verbally.
Please be absolutely sure to review our sales order confirmation. We do
offer special scheduling, even 24 hour service on some displays at an
If your "Critical
Timeframe" is not written on the sales
order, we will not be responsible for meeting
any time period.
Please submit your actual artwork in the following format:
Illustrator, InDesign, JPEG (High Res), PDF (Print Ready) or TIFF
Resolution: 300dpi minimum
Bleed: ¼” bleed over
and beyond the header
Size: 100% Scale
(do not scale down)
included all linked files if any
Rasterize, outline or provide all fonts used
MERGE/FLATTEN THE TEMPLATE WITH THE ARTWORK**
- Please no quark files
Using our Display
Our templates are created
at full scale. There is no need for measurements on our templates.
Simply create your artwork so that it fits our template. IMPORTANT: Make
sure that your artwork is in a separate layer.
How to upload your
artwork to our Recom Network Cloud Site:
It's easy.....simply go to
Once you are there, you will see a link "Click here to upload your
You do not need a "User Name" or "Password" to use
Please be sure to write in your name or company name in the "Message
Box" so that we can accurate review your artwork.
You should have an order already placed with us before uploading
artwork, or at least contact our Creative Director "Eddie Godina" so
that our graphics department can be aware of your specific artwork.
Otherwise, you will risk your artwork not being identified or being
deleted. You can contact Eddie toll free at (888) 989-1370 ext. 504.
Calls outside the continental USA, please use (909) 599-1370 ext. 504.
your artwork is uploaded you will receive an email confirming your
need any assistance, please don't hesitate to call....(888) 989-1370 or